Support
Support & Customer Care
At Monami, we support wholesalers, retailers, and distribution partners with responsive communication, practical guidance, and dependable after-sales support.
WhatsAppShipping & Logistics
Shipping Methods
Headquartered in Dubai, we provide flexible shipping coordination for regional and international wholesale partners. Orders can be delivered within Dubai or coordinated through your preferred cargo and shipping agents in Dubai and China. For bulk purchases and container orders, we also support container packing and loading arrangements directly from China.
Customs Support
Shipment-related documentation can be prepared based on the order and logistics arrangement. For local deliveries and cargo handovers in Dubai, delivery order documentation can also be provided to your appointed cargo or shipping agents when applicable. Customs clearance and local import requirements remain the responsibility of the buyer or their appointed agents.
Packaging Standards
All products are packed using standardized carton packaging to ensure protection during storage, cargo handling, and transportation. Depending on the product category, footwear is typically packed in cartons containing 12, 18 or 24 pairs. Approximate carton weights generally range from 5–8 kg, with dimensions varying based on the style and assortment structure.
Business Hours
Sunday to Thursday, 9:00 AM to 6:00 PM. Our team responds quickly to partner inquiries during business hours.
QUALITY ASSURANCE & RETURNS
Quality Assurance
All products undergo quality inspection before shipment to ensure consistency and manufacturing standards. Claims related to manufacturing defects may be reviewed based on the order condition and reporting timeline. Damage caused after delivery, improper handling, or misuse is not covered.
Return & Claims Process
In the event of a product issue, partners may submit a review request within 7 days of receiving the goods. Our team will evaluate the case based on the reported issue, product condition, and order details, and will coordinate an appropriate resolution when applicable.
Quality Control Procedure
We apply structured quality control procedures throughout the preparation and packing process to maintain product consistency and shipment accuracy. From product inspection to carton preparation, each order is reviewed to support reliable quality standards for our wholesale and distribution partners.
AFTER-SALES SUPPORT
Order Assistance
For order updates, reorders, and product inquiries, our team is available through WhatsApp, direct phone contact, and showroom visits in Dubai, Oman, and China to support our wholesale partners quickly and directly.
Reorder Support
Our sales team helps retailers choose the right models based on customer demand, regional preferences, and best-selling product categories to support repeat sales and stronger product selection.
Product Care Guidance
We provide practical product care and display recommendations based on the product type, climate conditions, and retail environment to help maintain product quality, comfort, and presentation in stores.
Retail Partner Support
We work closely with our retail and distribution partners by sharing collection updates, product recommendations, and market-focused guidance to support long-term business growth and consistent footwear selection.
Contact Us
Have a question or need help with your order? Send us a message and our team will get back to you shortly.