Support
Support & Customer Care
At Monami, we support our retailers with fast responses, clear information, and reliable after-sales service. Below you will find answers to common questions, product guidance, and direct ways to reach our team.
Frequently Asked Questions
Any Question?
You can ask anything you want to know.
Shipping & Logistics
Shipping Methods
We ship via sea freight for bulk orders and air freight for urgent consignments. Logistics partners include leading freight forwarding companies in UAE and China.
Tracking & Updates
Once your order is dispatched, our team provides tracking updates, estimated arrival times, and port-handling instructions when applicable.
Customs Support
Monami provides all required export documents. Customs clearance depends on your country's regulations; our team assists with preparation whenever needed.
Packaging Standards
All products follow standardized packaging to protect goods during transit and ensure easy unloading for retailers.
Warranty & Returns Policy
Warranty Coverage
Monami Provides Warranty For Manufacturing Defects. Retail Damage Or Customer Misuse Is Not Covered.
Return Process
In Case Of Product Issues, Partners May Request A Review Within 7 Days Of Receiving Goods. Our Team Evaluates The Case And Proposes Replacement Or Compensation.
Quality Control Procedure
We Perform Strict QC Checks Before Shipping. Issues Are Rare, But When They Occur, We Resolve Them Quickly And Transparently.
After-Sales Support
Order Assistance
For order status, reorders, or product clarifications, our support team is available through WhatsApp, email, and direct phone contact.
Reorder Guidance
We help retailers identify which models perform best in their region using AI-supported trend detection and market data.
Product Care Tips
Provide customers with care recommendations to increase product lifespan and maintain comfort performance.
Retailer Training Materials
Partners receive sales guides, catalog PDFs, and visual content for marketing.
Contact Us
Have a question or need help with your order? Send us a message and our team will get back to you shortly.
Send us a message
Get in Touch
Headquarters
Al Safa 2, Dubai
Phone
+972-3-908-4444
info@monami.com
Business Hours
Sunday - Thursday
9:00 AM - 6:00 PM (IST)
Global Offices
North America
Chicago, IL, USA
Europe
Heidelberg, Germany
Asia Pacific
Shanghai, China